Luminous pet harness

Shipping

TrendValley caters all across the world. Our shipping time is 5-10 working days. We do not process orders on Sundays & on National Holidays.

Note: Customers are advised to check the product at the time of delivery and report any dissatisfaction on the courier docket.

International Shipping:We now offer International shipping as well. Special requests can be handled with prior confirmations.

Please contact customer service at:Email: support@trendvalley.us

shipping cost: $4.99

Tracking Packages :If you have a tracking or delivery number, you can track your package by clicking our delivery partner links provided in your shipment confirmation email. If you did not receive an email, please check your spam folder. Tracking may not appear online for up to 24-48 hours in some cases, so please wait until the shipper scans your package and updates it on their website.You can track your order at any time online via our order status page which is named "Track Order". You will need to provide the order number.

Non Availability on Delivery:Our delivery partners will attempt thrice before an item is returned to our warehouse. Please make sure, you add your available phone/mobile number to the shipping address while you place an order, this will speed up the delivery process.

Proof on Delivery:For some delivery locations & for some high-value products, our delivery partner may require a valid ID proof for delivering the good. Please call us at +1(628) 209-3159 if you have any questions.

Phone: +1(628) 209-3159

Address: 10 Scotsdale Lane, Bella Vista, Arkansas, 72715, USA

Thanks for shopping with us.

Return

Enjoy our 30 days Return & Refund Policy without any return cost.

Unfortunately, If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or replacement.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The customer is also entitled to refund/return, in the following cases

Wrong product received by the customer

Products have some defectsProduct damaged in shippingProduct tampers

Please Note: Change of mind is not applicable.

Return Method by mail

Restocking fee $20.00

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Time frame to Refund- Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within the next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 25 days depends on the issuing bank of the credit card.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your

Please contact us at:

Sale items (if applicable)Yes.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at E-mail: support@trendvalley.us and wait for our reply we will send you the address where you send your item back for exchange.

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Address.To return your product, you should contact our support team they will guide you:

Phone: +1(628) 209-3159

support@trendvalley.us

Address: 10 Scotsdale Lane, Bella Vista, Arkansas, 72715, USA